Career Vacancies | Workshop Controller Cambridge | DAF Dealer Network

Workshop Controller Cambridge

Service

Dealer Name : Chassis Cab Cambridge
699 Newmarket Road, Cambridge, Cambridgeshire, CB5 8SQ

Permanent, £28,000 - £34,000 per annum

Closes in 90 days

Workshop Controller Cambridge
£28k - £30K Basic OTE £30-34K
 

Chassis Cab is a family run business that holds the award winning DAF Truck franchise for Suffolk, North Essex and Cambridgeshire.

We are looking to recruit an experienced Workshop Controller at our depot in Cambridge CB5 8SQ. The successful candidate will have a good attitude rewarded with company influence and being a valued member of the management team and integral to our business.

Reporting to the Service Manager you will be responsible for planning and organising the day to day activities of the workshop in order to maximise dealer profitability.

You will meet, and exceed, customer requirements by ensuring all necessary policy and procedures are adhered to. Provide support to the Service Manager to ensure all KPI and budget targets are achieved.

Essential Duties and Key Responsibilities

Plan and organise the day to day activity of the workshop and prioritise the workload to meet customer demands.

Liaise with Service Advisors to ensure that customers are updated on the progress of their vehicles.

Ensure all processes and procedures are adhered to obtaining defect numbers, pre-authorisation, etc.

Ensure all technician write ups meet the required quality and standard prior to submission for invoicing.

Ensure warranty processes meet required standards and all claims are made in a timely manner.

Ensure the work in progress board is up to date.

Ensure all parts used are correctly allocated to the right WIP.

Manage the productive staff to ensure utilisation and productivity targets are consistently achieved.

Ensure a robust shift handover process is in place and is adhered to.

Ensure timekeeping and overtime is rigorously controlled.

Ensure that the highest standards and quality of work are achieved.

Carryout regular quality audits to ensure consistent achievement of quality standards.

Prepare accurate repair estimates for vehicles and trailers as required.

Liaise with Parts department to ensure the availability of parts to minimise customer VOR.

Provide necessary technical support to the technicians.

Liaise with the branch administration function to ensure there are no related invoicing or costing issues resulting in unprocessed WIP.

Ensure the provision, and ongoing condition, of workshop tools and equipment.

Ensure that the highest standards of H&S and safe working practices are being applied.

Qualifications and experience required:

Ideally you will be have completed an apprenticeship where you have gained experience working on commercial vehicles such as Volvo, Scania, DAF, Mercedes, and Iveco. IT literate with City and Guilds / NVQ Level 3 in Heavy Vehicle Repair and Maintenance and a LGV C + E licence would be beneficial but not essential.

Job Type: Full-time

Hours of work between: Monday – Friday 7am – 6pm (45 hours p/w) plus Saturday mornings on a rota basis.

Working for a family run business backed up by DAF Trucks gives you stability, great pay rates, excellent training and future progression.

Competitive Salary with opportunity to earn in excess of £34,000.00 (including OT + Bonus)

22 days’ holidays plus bank holidays.

Contributory pension scheme (up to 5%)

Apply for Workshop Controller Cambridge