Parts Manager

Parts

Westfield Road, Slyfield Industrial Estate, Guildford, Surrey, GU1 1RR

Permanent

Closes in 27 days

Parts Manager

Reports to Dealer Principal

Recruit train and motivate and review correct amount of staff to meet both manufacturer and company objectives.

 

· Ensure that the correct amount and content of parts stock to meet vehicle parc and customer demands

· Exceed whenever possible manufacturer bonus targets

· Work to ensure company targets and Budgets are met or exceeded

· Forecast goals, objectives and action plans for the department and strive to meet them

· Ensure parts and accessories are available for resale

· Encourage and demonstrate teamwork with all other departments

· Work with the Service Manager to ensure a timely turnaround of parts needed for Warranty and Customer workshop jobs

· Establish and maintain purchasing policies including purchase orders, inventory guide figures, order codes

· Prepare and administer an annual operating budget for the parts department

· Understand, keep abreast of, and comply with new product introductions and any legislation that may affect parts sales

· Establish and maintain programs designed to train, develop and motivate department employees

· Direct and schedule the activities of all parts department employees

· Provide technical assistance to parts department employees

· Monitor parts department employees' payroll records

· Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction

· Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business

· Monitor and adjust inventory to minimise obsolescence

· Ensure full participation by staff in all manufacturer training and incentive programs

· Maintain a professional appearance

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