Key responsibilities include: -

• Answer the telephone - deal with customer enquiries and queries
• Book services and load work plan
• Verify completed jobs
• Deal with customers face to face and on telephone
• Liaise with Workshop control
• Rebook recalls or missed appointments
• Update customers on vehicle progress.
• Authorise breakdowns
• Create jobs via computer, loading appropriate tasks
• General administration including Account Management of priority customers and maintaining departmental records
• Undertake off-site manufacturer training and online training
• Any other reasonable tasks as requested

Essential Qualities include:-

• Experience of dealing with customers both on the telephone and face to face
• Administration skills
• PC Literate in Microsoft Office including Excel, Word and Email
• Excellent communication skills including face to face and telephone
• Confidence and ability to liaise with all levels of people including customers, other staff, managers and Directors
• Ability to manage conflicting demands
• Ability to manage a lot of information at once and work well under pressure
• Problem solving skills
• Excellent organisational and planning/scheduling skills
• High levels of accuracy and attention to detail
• Ability to build a rapport with customers and handle difficult situations
• Literacy and numeracy skills
• Ability to challenge
• Confident with a drive to get things done

Desirable Qualities include:-

• GCSEs (or equivalent) in Maths and English at Grade C/4 or above
• Experience/knowledge of Kerridge (although full training will be given)
• A basic understanding of vehicle terminology
• Service reception/advisor experience
• Experience of working in a busy environment